International customers(outside of the United States) are responsible to pay any applicable inbound duties,taxes and any other fees your local custom authority deems appropriate. These fees are paid to your local carrier or government & are not collected by UwinsHair and thus cannot be refunded.
We ship international packages DDU (duty &tax unpaid) from our warehouses, meaning that these fees are not included in the prices of your purchases from our website.All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of these fees and which country may have these fees,we recommend you to contact your country's custom office or tax agent for respective charges and rates on a package coming to you from outside of your country.
Some countries may have policies about import custom duties, and our prices and costs does not include these duty charges.If your parcel is held by the custom,please contact them and pay the duty. Kindly note that it is not for every parcel and would happen only occasionally.