FAQs

Q1: How do I follow my order?

A1:

(1) Finish payment and receive order info, including confirmation and order number,via email.

(2)Receive an email with tracking info of your order when it's done and shipped.

(3) Track your parcel via express website.

(4) Get SMS or call from local express.

(5) Receive the parcel.

 

Q2: Why can't I get an order confirmation email?

A2:

(1) It might be labled as junk mail.

(2) Contact your bank to confirm the transaction.

(3) If the transaction is unsuccessful,your payment will be returned to your account within several working days.

 

Q3: Who will deliver my order and when can I receive my order?

A3:

(1)Parcels sent from our transfer station in South Africa will be delivered by Postnet. In areas that Postnet could not reach, your parcel will be delivered by PAXI. Your parcel will reach you in approximately 3-5 working days since you receive tracking info via email.

(2) Parcels sent from China will be delivered by Aramex and will reach you in approximately 5-7 working days since you receive tracking info via email.

 (3) You may see shipping details after adding product(s) to cart.

 

Q4: How do l apply my coupon?

A4: Write the coupon code in the discount blank as you pay. Only one coupon allowed in each order. FS stands for free shipment.

 

Q5: How can I confirm the prices on the website？

A5: The price on the website differs according to length, lace and other factors. The website will automatically shows the lowest price in a link. Click the link to choose length and see the actual price.

 

Q6: Is my hair mixed?

A6: No! All the hair on our website is 100% virgin human hair and can be processed in colors and styles of your choice.

 

Q7: How do I place order?

A7: Choose your items,select length,quantity and put them into the shopping cart.Fill in your shipping address and contact info before payment.

 

Q8: How do I pay?

A8: Via Paypal or credit card.

 

Q9: How long till I receive shipping info and my order(s) ？

A9: Your order will be shipped within 24 hours after payment. Shipping info will be sent to you in 2-3 working days.

 

Q10: How long does my hair last?

A10: Depends on how you maintain it.When well taken care of and treated like one's own hair, it will last longer, usually up to 1-2 years.

 

Q11: Is my credit card and personal info secure as I browse your website？

A11: We take your privacy and personal info seriously and have taken every possible precaution to ensure safety for your shopping experience. We use the latest Secure Socket Layer (SSL) encryption to keep your private info and credit card info safe. Throughout the transaction, your credit card account number is never stored in our systems. To learn more, go to Privacy Policy at the bottom of our homepage.

 

Q12: How can I track my order?

A12: You will receive a shipping confirmation letter with a link to retrieve your tracking number via email as soon as your order is shipped.You can also log into your Uwins account to locate and track your order.You can track your shipment with the tracking number via the carrier's website.

 

Q13: Can I cancel or change my order?

A13: Contact us via info@uwinshair.com immediately if you want to cancel or change an order.We will try our best to fulfill your request. Shipped items cannot be canceled or changed Refused packages will be refunded minus shipping and 20% handling cost.

 

Q14: Can I find you on any social media?

A14: Yes,you can! Like and follow us on Instagram,Facebook,YouTube,Twitter and Pinterest by UwinsHair. Check us out for special promotions and updates of products!